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TOEFL IBT double payment

ghoziankarami
02/02/17

TOEFL IBT double payment

Hello i-Courses.org

I got charged twice on my credit card ..

whereas I only intend to make a one-time payment

Can you cancel the other payment?

admin
DiKaKo
09/02/17

TOEFL payment

Dear ghoziankarami,
I can only see one test distributed to your account. Our system has only registered one payment. I will check with the payment processor PayLane and I will come back to you ASAP.

admin
DiKaKo
09/02/17

TOEFL double payment

Dear ghoziankarami,
Indeed, you're right and I can see that PayLane has charged your card twice. We will surely do a refund but give us some time to investigate the reason for this double charge. We have informed the processor PayLane about the case and we are waiting for their response. Sorry, for the inconvenience.

admin
DiKaKo
09/02/17

TOEFL refund

Dear ghoziankarami,
I want to apologize once again for the inconvenience. The refund for the second payment was issued today. Thank you for letting us know about the issue.

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