Hi, My name is Mustafa Kara and I am trying to get an Toefl iBT exam. I could not remember my profile name thus tried to retrive it by forgot ussername button however it says
"Sorry, but we are unable to process your information. "
Then I tried to create an acoount with exactly the same information which also failed as it says
"Our records indicate a profile already exists for you."
It is obvious that the system can find my profile with this information so why is it not giving me my username? Assistance would be gratefully appriciated. Thannk you.
TOEFL account problems
Recently we started to receive a really high volume of questions coming from TOEFL students here related to problems and inability to login or retrieve passwords for official TOEFL accounts. Until now we have responded to any single question of the above mentioned. The general response is that we are not related to ETS in any way and we can't help students solving technical problems with ETS.
Therefore, since today we stop responding to all questions posted here or sent to our e-mail addresses or other communication channels related to technical problems of any kind with ETS and official TOEFL account. Those questions will be also deleted from the streams so that they don't bother other students. We will only help students if they had technical problems while using our TOEFL and IELTS training resources and of course we'll provide academic help.